Regulamin

REGULATIONS FOR THE PROVISION OF ELECTRONIC SERVICES
(hereinafter referred to as the Regulations)
effective from April 23, 2015

1 INITIAL PROVISIONS

It is based on art. 8 clause 1 point 1 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204) Comfortrent Sp. Zoo. with its registered office in Kryspinów, 97a, 32-060 Liszki, entered into the register of companies of the National Court Register under the number: 0000545920 kept by the District Court for Kraków Śródmieście in Krakow, XII Commercial Department of the National Court Register, NIP (Tax Identification Number): 9442247860, REGON (Registration No.): 36090821000000 regulation of electronic road services.
The Regulations specify: the type and scope of services provided electronically, the conditions for electronic transport services, the conditions for the conclusion and transaction of contracts for the provision of electronic devices services and the complaint procedure.
Available Regulations are made available on the website www.comfortrent. pl in a form enabling its downloading, recording and printing. With regard to the text of the Regulations, it may be saved on a disk / information medium and printed.

2 DEFINITIONS

Definition of terms used in the Register of Regulations:

General communication means – technical solutions, including ICT devices and special remote communication using these software tools using the function of transferring data between ICT functions and in the contact list.
Electronic address – designation of an ICT system enabling communication by means of communication
Website – website system made available on the internet server at www.comfortrent.com.pl, constituting a set of statistical and dynamic documents, graphic files, scripts and other elements of a set of mutual relations between them.
Parties – Service Provider and Service Recipient as well as Landlord and Customer.
Service Provider / Landlord – Comfortrent Sp. Zoo. with its registered office in Kryspinów, 97a, 32-060 Liszki, entered into the register of companies of the National Court Register under the number: 0000545920 kept by the District Court for Kraków Śródmieście in Krakow, XII Commercial Department of the National Court Register, NIP (Tax Identification Number): 9442247860, REGON (Registration No.): 36090821000000.
Service Users – a natural person with full capacity to use legal functions, as well as natural persons with limited capacity to perform legal acts; a legal person or an organizational unit without data personality, the Act grants legal capacity, used or intended for the use of Electronic Services.
Provision of services by electronic means – performance of the service provided without the presence of the parties (at a distance) by providing data for the individual needs of the Customers, sent and received using application handling devices, includes digital compression and data that is fully transmitted, received or transmitted for telecommunications network assistance in the field of law of July 16, 2004 – telecommunications law.
Electronic service – a service provided electronically by the Service Provider to the Service User via the Website.
Order Form – Electronic service, an interactive form available on the Website enabling the submission of Orders and the terms of the Rental Agreement, including the delivery of cars, Cars and payments.
Car – available on the Mobile Website being the subject of the rental agreement between the Customers and the Lessor.
Client – a natural person with full capacity to use legal functions, as well as persons subject to legal restrictions; a legal person, or an organizational unit without data personality, the Act grants legal capacity that has concluded or concluded a contract Lease agreement with the Lessor.
Consumer – a Customer who is a natural person, concluded or intended to conclude a Rental Agreement on the Website to the extent not related to business or professional activity (in accordance with Article 221 of the Act of 23 April 1964 Civil Code, Journal of Laws 1964.16.93).
Rental agreement – a Car rental agreement concluded between the customer and the Lessor via the Website.
Order – the Customer’s declaration of intent made using the Order Form and shaping all to conclude the Car Rental Agreement with the Lessor.
General terms of car rental – General terms of car rental being an integral part of the Contract for the hire of services offered by the Lessor via the website www.comfortrent.com.pl in a form enabling its downloading, recording and printing.

3 CONDITIONS FOR CONCLUDING AND TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

The Agreement for the provision of electronic services is concluded by the Customer starting to use the Electronic Service via the Website.
The use of the Electronic Services by the Client via the Website is tantamount to acceptance of these Regulations, which is an integral part of the contract with the Client for the provision of electronic services.
The Service Recipient may terminate the use of the Electronic Service at any time. If the Customer leaves the website www.comfortrent.com.pl, the contract for the provision of electronic Services is automatically terminated without the need for additional statements by the Parties.
Termination of the Agreement for the provision of electronic services as a result of the termination of the use of the Electronic Service by the Customer does not affect the validity and effectiveness of the Order placed by the Customer in the manner specified in paragraph 4 of these Regulations.
The use of Electronic Services by the Customer via the Website is free.

4 ELECTRONIC SERVICES

The following electronic services are available on the Website: Order Form.
Order Form – the use of the Order Form begins with the completion of the first field regarding the terms of the Order placed in the Order Form on the Website.
Placing an Order takes place after fulfilling a total of three further conditions: (1) after completing the Order Form and (2) accepting the Regulations and agreeing to the processing of personal data by clicking on the “I accept the Regulations and consent to the processing of my personal data in accordance with the Regulations”. (3) clicking the “Reserve” field – until this time it is possible to modify the entered data yourself (to do this, follow the displayed messages and information available on the Website). In the Order Form, it is necessary to provide the following data: name and surname / company name, telephone, city / country, flight / flight number, driver’s age, driving license period in years, e-mail.
The use of the Order Form is one-off and ends when the Order is placed through it.
Through the Order Form, after the Customer has placed the Order in accordance with par. 4 clause 2 of these Regulations, after clicking the “Book” field, the Customer submits a declaration of intent aimed directly at the conclusion of the Car Rental Agreement with the Lessor.
After placing the Order, the Service Provider immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer’s e-mail address provided at the time of placing the Order, which contains at least the Service Provider’s statement of receipt of the Order and its acceptance for implementation and confirmation of all relevant elements of the Order.
The conclusion of the Rental Agreement between the Customer and the Lessor takes place in writing at the time of collecting the Car from the pickup point indicated in the Order.
Fees for the implementation of the Order placed via the Order Form are in accordance with the price list which is an integral part of the General Terms of Car Rental visible on the Website and applicable for the given Rental Agreement. About the total value of the Order and other costs, and when it is not possible to determine the amount of these fees – about the obligation to pay them – the Customer is informed on the Website while placing the Order, including when the Customer express a declaration of will directly aiming at the conclusion of the Rental Agreement and in the content of the e-mail sent by the Service Provider, confirming all the essential elements of the Order.
Technical requirements necessary to cooperate with the ICT system used by the Service Provider:
Computer, laptop or other multimedia device with Internet access,
Having an email account and accessing electronic mail,
Internet browser: Internet Explorer version 8.0 or higher, Google Chrome version 13.0 or higher, Mozilla Firefox version 7.0.1 or higher, Opera version 11.0 or higher, Safari version 5.0 or higher;
Any screen resolution
Enabling cookies and Javascript support in the web browser.
If the Customer uses equipment and software that does not meet the technical requirements set out in paragraph 5, the Service Provider does not guarantee the proper functioning of the application and reserves that this may have a negative impact on the quality of the Services provided.

5 COMPLAINTS PROCEDURE

Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Website, the Customer may submit to the following address:
in writing to the following address: Comfortrent Sp. z o.o. with headquarters in Kryspinów, 97a, 32-060 Liszki
in electronic form via e-mail to the following address: info@comfortrent.com.pl
It is recommended that the Service Recipient in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of irregularities, (2) the Service Recipient’s request and (3) contact details of the complainant.
Responding to a complaint by the Service Provider takes place immediately, not later than within 14 calendar days from the date of its receipt by the Service Provider.

6 PERSONAL DATA

The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for the purposes, scope and based on the principles set out in the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 1997, No. 133, item 883).
The processing of the Customer’s personal data takes place with his consent in order to enable him to use the Website with the consent given when placing the Order.
The Customer / Service Recipient has the right to request supplementing, updating, rectifying his personal data, temporary or permanent suspension of their processing or their removal, if they are incomplete, out of date, false or have been collected in violation of applicable provisions or are no longer needed to implement the Agreements concluded in accordance with the provisions of the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 1997, No. 133, item 883).

8 CANCELLATION, CHANGE OF RESERVATION, COMPLAINTS

I.

1. The customer has the option to cancel or change the reservation without incurring costs up to 48 hours before the planned arrival.

2. To cancel or change your booking, please send an email to: info@comfortrent.com.pl or call tel: + 48-734-426-000 48h before your planned arrival.

3. In the event of a cancellation, the refund shall be made within 14 days.

II.

1. The customer has the right to lodge a complaint, which can be submitted in writing by post or e-mail.

2. When sending a complaint, you must accurately describe any defects in the operation of the Website or the provision of the Brokerage Service.

3. Complaints shall be considered within 14 days from the date of receipt of the complaint.

4. The customer will be informed of the result of the complaint in the same way as he sent the complaint.

III.

When using the Website, the User may be asked to provide some of his personal data by completing the form. Only data that is necessary for the proper operation of the Website or the provision of the services ordered is required. Failure to provide the required data will block the activity to which the data related.

9 FINAL PROVISIONS

The information contained on the Website constitutes an invitation to conclude a Rental Agreement within the meaning of art. 71 of the Civil Code
The Service Recipient is obliged to use the Website in a manner consistent with the law and decency, to enter data in accordance with the facts.
The Service Recipient is solely responsible for any consequences resulting from improper completion of the Order Form on the Website by the Service Recipient, and in particular consisting in providing incorrect or false data by the Service Recipient.
The Service Provider shall not be liable for damages caused by: (1) the use of Electronic Services by the Customer contrary to these Regulations, (2) the execution of Orders placed via the Order Form by an unauthorized person, if the instruction was made in a manner consistent with the provisions of the Regulations.
Orders placed via the Order Form may not be completed in the event of random events beyond the control of the Service Provider caused by force majeure, which prevent the Service Recipients from being served.
The Service Provider reserves the right to introduce technical breaks in the operation of the Website.
The Service Provider is not responsible for temporary or permanent suspension of Website availability.
The Service Provider has the right to block access to the Website or part of it for important reasons, including in particular in the event of irregularities in the use of the Website, including circumstances that could endanger the Service Recipient or the Service Provider.
9. To the extent not regulated by the Regulations and the Agreement for the provision of electronic services, the provisions of Polish law shall apply.

The Service Provider reserves the right to amend the Regulations for important reasons, in particular in the event of changes in the law regarding the provision of electronic services. The changes come into force on the day they are published on the Website www.comfortrent.com.pl.
Amendments to the Regulations will not in any way affect the rights acquired by Clients / Customers who are Consumers and using the Website before the changes come into force.
In matters not covered by these Regulations, the provisions of the following acts shall apply: Civil Code, Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended), Act on Consumer Rights of 30 May 2014 (Journal of Laws item 827), the Act on the protection of consumer rights and liability for damage caused by a dangerous product of March 2, 2000 (Journal of Laws No. 22, item 271 as amended) and other applicable law.
Disputes arising between the Service Provider and the Service Recipient / Customer are subject to the appropriate common court.
The customer who is a consumer has the option of using out-of-court complaint handling and redress. in front of the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Warsaw. Information on how to access the abovementioned mode and all out-of-court dispute resolution procedures can be found at the following address: www.uokik.gov.pl, in the tab “Settlement of consumer disputes”.
The service provider complies with the code of good practice referred to in art. 2 point 5 of the Act of 23 August 2007 on counteracting unfair market practices (Journal of Laws of 2007, No. 171, item 1206). Information on how to access the abovementioned act is available at the following e-mail address: www.uokik.gov.pl


Krakow, April 22 2015

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